Refund Policy

Before work begins

A customer may request a full refund before the Ready notice. Gessie Road will also provide a full refund if it must decline or cannot start the agreed work.

After the Ready notice

Once work begins after the Ready notice, a change of mind or customer delay does not by itself create a refund right because the agreed work time may already be reserved or used.

Material delivery mismatch

Tell us within 14 days if a delivered report materially differs from the agreed scope. Gessie Road will cure the mismatch within 10 business days or provide a full refund to the original payment method.

Problems with delivery

Contact us within 14 days of delivery if a deliverable is missing or materially differs from the written scope. We will first attempt to correct the issue and will provide a refund when correction is not reasonable.

How to request help

Email gessieroad@gmail.com with the purchaser name, purchase date, and description of the issue.